Shipping & Returns

PROMAKEUPSTORE ships worldwide, but we reserve the right to refuse shipping to any country at any time at our discretion. In that case you will receive a full refund within 30 days of ordering.
Orders will be shipped within 48 hours or 2 business days provided the items are in stock.
Business days are Monday to Friday with the exception of Dutch national holidays (New Years Day, Easter Monday, Queens Day, Ascension Day, Pentecost Monday and Boxing Day).  

Products not in stock will be placed on back order and are shipped as soon as they are back in stock.
You will be notified by email whenever a product isn't in stock.

We do not accept returns on opened products. If a product is damaged in shipping it will be exchanged for the same product only.
If delivery is refused or unopened packages are returned, we will refund your payment minus the shipping charges.

Shipping charges are NOT refundable unless we made an error in shipping.

PROMAKEUPSTORE is an online store only, which means we do not have a showroom or acutal shop space.
We will allow for store pickup, but this is by appointment only. Please email info@promakeupstore.com or use the contact form so we can assist you.

All our products are shipped with neutral packaging to prevent theft.

FREE SHIPPING:
We provide free shipping on all orders exceeding € 50,00 in the Netherlands.

To see the shipping rates for your order:

  • put the items you want to purchase in your shopping cart
  • choose your country if necessary.
  • you do not need to be logged in to do this, and you will see the shipping options at the bottom of your shopping cart
  • because we have lost too many shipments that were sent regular mail in the last months, we have decided to change our shipping policy and no longer offer regular mail. Instead we have new shipping rates ALL including track and trace. 

SHIPPING RATES:

THE NETHERLANDS              : € 3,95 all weights

BELGIUM and GERMANY       : € 6,50 all weights

LUXEMBURG, DENMARK, 
FRANCE, ITALY, AUSTRIA,     : € 10,00 < 2 kgs
SPAIN, UNITED KINGDOM,    : € 17,00 < 5 kgs
SWEDEN AND FINLAND

ALL OTHER COUNTRIES       : € 15,00 - € 20,00 depending on weight and location. 

All shipping prices include 21% VAT.

If you need assistance, please so not hesitate to email us at info@promakeupstore.com. We will get back to you as soon as possible, but at least within 24 hours.

If you would like to find out about shipping options other than the ones provided to you, please email info@promakeupstore.com so we can customize shipping for you.

PLEASE NOTE: 
Customers outside the EU are responsible for any additional charges and import duties to be paid upon arrival of the order. Our shipping charge does NOT include these fees.

PROMAKEUPSTORE does not collect these duties and taxes and cannot determine what they will be. If you do incur these additional charges, they must be paid before your package can clear customs. PROMAKEUPSTORE will not reimburse shipping charges if the package is returned to us due to these charges.
Please check with your local post office to find out if you will have to pay duties and how much.

If you have any questions regarding shipping or any other subject concerning our store, please email info@promakeupstore.com. We will be glad to be of assistance.