If you would like to exchange or return an item, please email us with your order number, your address and the product name before sending it to us.
We can only accept returns that are sent to us within 14 days after delivery, in unused condition and, as far as reasonably possible, the original packaging with postage paid.
You are responsible for return postage. Once accepted and processed, your replacement item will be sent or your refund (minus original shipping costs) will be issued within 30 days.
Returns or exchanges that have not been communicated and accepted by us in email will not be accepted. Used makeup or opened skin care products cannot be accepted for a return or exchange. We do have samples available for several products, if you are not sure of what color to order, please email us at email@example.com so we can give you advice and/or send you a sample color, to avoid dissapointment.
We do our utmost to provide you with the best and fastest service we can. If, despite our best efforts, there is something you are not happy with, for whatever reason, please let us know as soon as possible. Please email firstname.lastname@example.org or use the contact form. Please describe the complaint as accurately as you can and provide the order number and the date of purchase.
We will answer your complaint within 7 business days.
Sending a letter is another option, our address is:
Customer Service Department
Oostelijke Handelskade 1199
1019 DN AMSTERDAM